At Larvincy Jewel, there is no need to return your item under any circumstances. Items purchased from Larvincy Jewel are custom made and printed just for you. Returns cannot be offered unless the item is defective.
Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
Thus, if you have an issue with your order, please Contact Us or send email to us via [email protected] within 30 days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
- We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- You will be responsible for paying for your own shipping costs for returning your item(s).
- We will issue a refund or send a replacement immediately when we check your items have full conditions of refund policies. You don’t need to return your items. The time of receiving your replacement item is the same as the time of shipping new products.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your order information before submitting your order and double check with the confirmation mail after the order being placed. Check spelling, names & options carefully.
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Understandably, orders only can be canceled or modified within 12 hours after being placed, as they are sent into production after that.